Terms & Conditions

Bookings & Payment

Mat based Yoga classes

Sessions can be paid for on the day at the session or paid as a block of 4 sessions.
Booking in advance secures your place at the session.
Payment can be made via bank transfer, or cash.
It is beneficial to attend regularly but if attendance is not always possible it is advisable to pay on a weekly basis.
All block bookings need to be used within 3 months of payment. Any longer than 3 months and payment will be required for further sessions.

Chair based class

The chair based class is paid by cash at the session or bank transfer can be arranged.
Authentic Yoga & Wellbeing has a service level agreement with the Heart of the Midlands MS group (Burton, Swadlincote, Uttoxeter, Tamworth & Litchfield) who offer partly subsidised attendance for MS sufferers and their carers.

Cancellations & Refunds

Cancellations made 48 hours or more before the class start time may be rescheduled to another session.
Cancellations made within 48 hours of the class start time are non‑refundable and cannot be rescheduled.
If you do not turn up to a class and have not previously notified the yoga teacher, payment for the session is non‑refundable.
Block bookings are non‑refundable once the first class has been attended so please make sure you are happy to attend 4 sessions before paying for a block booking.

Class Changes & Instructor Cancellations

If a class is cancelled by your teacher, you will be offered either a full refund for that session or prepaid sessions will be transferred to the next appropriate session.
In the event of schedule changes or unexpected circumstances, all affected students will be notified as soon as possible either through the WhatsApp group or by phone.

Transfers

Bookings maybe transferred between sessions on request e.g. Monday evening & Wednesday morning sessions.

Commitment to Fairness

At times we all have unexpected circumstances (illness, injury, or personal difficulty), please reach out — compassionate exceptions may be considered at the management’s discretion.

Policy Updated: 18/09/2026 A.C. Sisson